Frequently Asked Question (FAQ)

Welcome to the Altoora FAQ Page!

We’re excited to assist you with any questions about our farmhouse-inspired wall art and home decor. If you have further inquiries or concerns, feel free to reach out to us at support@altoora.com

1. What Payment Methods Do You Accept?

We offer secure and flexible payment options for a seamless shopping experience. You can choose from:

  • American Express
  • Apple Pay
  • Google Pay
  • MasterCard
  • PayPal
  • Shop Pay
  • Visa

You will be able to select your payment method at checkout

2. What Is Your Return Policy?

We want you to love your Altoora purchase! If you’re not completely satisfied, we accept returns within 30 days of receiving your items. Please ensure that:

  • Items are in their original condition (unused, undamaged).
  • Items are in their original packaging with tags or labels attached.

To start a return, simply send us an email at support@altoora.com, and our team will guide you through the easy process, we won't make you jump through 100 hoops.

3. How Long Will It Take to Receive My Order?

We aim to deliver your order as quickly as possible. Here’s our estimated timeline:

  • Handling Time: 1-2 business days
  • Transit Time: 3-6 business days
  • Total Estimated Delivery: 4-8 business days

Please note: These times are estimates and may vary depending on your location and time of year for delivery partners.

4. How Do I Track My Order?

Once your order is shipped, you’ll receive an email with tracking information that you can stay up to date with.

5. What Should I Do If My Package Is Lost or Delayed?

If your package is delayed or lost, don’t worry! Just email us with your order number at support@altoora.com, and we’ll work with the courier to resolve the issue and ensure your order reaches you promptly.

6. How Can I Contact Customer Support?

We’re here to help! Reach out to us with any questions:

Email: support@altoora.com

We aim to respond to all inquiries within 24 hours.

7. Do You Offer Free Shipping?

Yes! We are currently offering free shipping for a limited time, so take advantage while you can!

8. What Should I Do If I Receive a Damaged or Incorrect Item?

If you receive a damaged or incorrect item, contact us immediately at support@altoora.com.

9. Do You Offer Customizable Wall Art?

Yes, we do! Many of our designs can be personalized with names, dates, or quotes to make your wall art uniquely yours. Contact us at support@altoora.com to learn more about customization options.

10. How Can I Provide Feedback or Suggestions?

We value your feedback! If you have suggestions or comments on how we can improve, email us at support@altoora.com. Your input helps us deliver better products and services.

Thank you for choosing Altoora! We hope this FAQ has answered your questions. If you need further assistance, reach out to us—we’re here to make your shopping experience easy and enjoyable.