Return & Refund Policy

At Altoora, we aim to provide you with the best shopping experience, and we're committed to making returns and refunds as simple and hassle-free as possible. Below, you'll find our return and refund guidelines that apply to all purchases made through our website.

A. 30-Day Return Policy

You have 30 days from the day you receive your order to request a return. To qualify for a return, the following conditions must be met:

  • Items must be in their original condition, unused, and unworn.
  • All tags must still be attached.
  • Items must be returned in their original packaging.

If your return meets these criteria, we'll be happy to process it.

B. How to Return Your Item

To begin the return process, please contact our customer support team at info@altoora.com. Once your return request is approved, we will provide you with a return shipping label and instructions for sending the item back.

Please note that items sent back without prior approval will not be accepted, so be sure to reach out to us before returning your purchase.

C. Damaged or Incorrect Items

If your order arrives damaged or contains the wrong product, size, or color, please contact us immediately at info@altoora.com. We’ll assist you with the return or exchange and ensure that you receive the correct item as soon as possible.

We recommend checking your order as soon as it arrives to ensure everything is correct.

D. Exchanges

We process exchanges only for damaged, defective, or incorrect items. If you'd like to exchange an item, please reach out to us at info@altoora.com with your request, and we'll guide you through the exchange process.

E. No Restocking Fee

At Altoora, we believe in keeping things simple—there are no restocking fees on returned items.

F. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will issue the refund to your original payment method.

Please allow 5-7 business days for the refund to appear in your account once approved. The maximum time for processing your refund is 7 days.

G. Discounted Items

Please note that refunds cannot be issued for any discounts or promotional codes that were not applied during the original transaction. If you have a discount, make sure it is applied at checkout. Unfortunately, we cannot make retroactive adjustments.

Contact Us

If you have any questions, concerns, or need assistance with your return or refund, don’t hesitate to reach out to our customer support team. We’re here to help!