Shipping & Delivery

At Altoora, we are committed to providing a seamless and stress-free shopping experience. Below are the details of our shipping policy to ensure you have all the information you need about the delivery of your order.

Order Processing, Shipping & Estimated Delivery Time

  • Processing Time: All orders are processed within 1-2 business days. Business days are Monday to Friday, excluding public holidays.
  • Shipping Time: Once processed, your order will typically be delivered within 8-11 business days (Monday to Friday).
  • Order Cut-Off Time: For same-day processing, please ensure your order is placed by 16:00 (GMT+10:00) Australian Eastern Standard Time (Sydney)
    . Orders placed after this time will be processed on the next business day.
  • Total Estimated Delivery Time: You can expect your order to arrive within 9-13 business days from the time of purchase (Monday to Friday).

Shipping Information

  • Shipping Methods: We offer Standard Shipping for all orders.
  • Shipping Rates: We are happy to offer free shipping on all orders.
  • Delivery Locations: Your order will be shipped to the address provided at checkout.

Order Modifications

If you need to modify your order after placing it, please contact us as soon as possible at info@altoora.com. Changes may not be possible once your order has been shipped, so please reach out quickly to ensure we can accommodate your request.

Lost or Delayed Packages

If your package is delayed or appears to be lost, please get in touch with us immediately at info@altoora.com, and we'll assist you in resolving the issue as quickly as possible.

Order Tracking

Once your order has been shipped, you will receive an email with tracking information. This tracking information will typically be available 24-48 hours after the order ships.

Cancellations

  • Cancellation Window: You can cancel your order within a limited time frame, prior to it being processed and shipped.
  • Cancellation Process: To cancel your order, please email us at info@altoora.com.
  • Refunds: If your cancellation is successful, a full refund will be processed according to our Return & Refund Policy.

Incorrect Address

Please double-check your shipping address when placing your order to ensure it is accurate. Altoora is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your address after placing your order, please contact us immediately at info@altoora.com. Additional fees may apply for address corrections made after your order has been processed.

By placing an order with Altoora, you agree to the terms outlined in this shipping policy.

For any additional questions or assistance, please feel free to contact us: